Customer Service Coordinator - Yamaha Motor Europe N.V., Branch UK

An exciting opportunity has arisen within our After Sales department for a dynamic, enthusiastic and outgoing person to provide industry leading Customer Service for all our exciting motor products and related services. Working alongside another experienced Customer Service Coordinator, primary responsibility for the role will be coordinating the common day to day Customer Service activities such as responding promptly and accurately to telephone and email enquiries and providing official documentation where required. The role also requires that you work closely with other internal departments to resolve customer queries, make considered decisions according to our internal policies and procedures, whilst maintaining customer satisfaction and loyalty to the brand.

Where required, you will also be expected to offer support to other functions within the After Sales department, such as Warranty, Technical and Parts & Accessories. We anticipate that the successful applicant will be proactive and motivated, having had previous experience working in a similar role and it is expected that you will be within a reasonable commuting distance of Yamaha UK’s HQ near Woking. You will have exemplary communication skills, be able to remain calm under pressure, be a team player and hold good computer literacy skills that are required for this position. Previous experience of a motor brand would be a benefit. Occasional travel including attendance at national shows and other promotional events will be expected. A full car licence is essential and a motorcycle licence would be desirable.

In return we will offer you a competitive salary, enrolment onto our stakeholder pension scheme and health care benefits after one years’ service.

If you are an enthusiastic person with a positive attitude, interested in taking up the challenge with a premium motor brand, where hard work will provide you with job satisfaction and exposure to our exciting product range, then please send a full CV and covering letter (including your salary expectation).

Closing Date 30th April 2018

No agencies please

Required skills

  • Communication Skills
  • Customer Queries
  • Customer Service
  • Documentation
  • Motor

Application questions

Do you have any knowledge or prior experience within the motor industry?
Do you have previous Customer Service experience?

Reference: 34821295

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