Junior IT Service Desk Analyst - Peterborough - £11 to £12 per hour
Concept are actively recruiting for a Customer Service Desk Analyst in Peterborough.
You will be working for a leading IT Services organisation on their rapidly growing Service Desk. This is a fantastic opportunity for someone who is looking to start their career in IT.
- Act as an initial point of contact to external customers and ensure that incidents are fully managed through to resolution (escalate where applicable)
- Answering incoming calls and emails from customers and accurately logging incidents ensuring all relevant data is captured
- Provide an excellent level of customer service to internal and external customers
- Experience in a customer service/retail environment
- Have a real drive and passion to progress into a role within the IT Industry
This will be on an initial 3 month contract basis paying £11 - 12 per hour (dependant on experience)
Most shifts will be day work between 08:00 - 20:00, must be flexible to work 7.5 hours per day between these hours.
Please send a CV to find out more
- 1st Line
- IT Support
- IT Helpdesk
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