Customer Service Coordinator Seaham £22000

Posted 4 August by JLC Solutions Easy Apply

Customer Service Coordinator Seaham £22000

The company

An independent, specialist logistics and global supply chain management company, providing innovative logistics, e-commerce and supply chain management services since 1988. A global logistics, freight forwarding & supply chain specialist working across a broad range of industry sectors to give customers a personalised solution built from a robust and proven set of core services, including Warehusing and fulfilment, Globaltranspotation,freight forwarding and supply chain and support management

The role

Reporting to the Ocean & Airfreight Manager, to bethefirstpointofcontactfor customers andliaising with them and suppliersandtransportcompanies.

Key responsibilities

- Developandmaintaineffectiveworkingrelationshipstoensurecorrectmeasuresarein placeandallcustomerneedsaremet.

- Liaise with Suppliers,Forwardersandagentstoobtainuptodateshipmentinformation;

- Ensureuptodateinformationiscommunicatedinternallyandto customersdirectlyto ensuretheyarefullyinformedoftheprogressoftheirshipments;

- Liaise with transport providers toensurecustomerdeliveryrequirementsaremet;

- Ensurecorrectdocumentationison maintained on fileandensuringtheyarecostedandbilledcorrectly

- Workwiththeoperationsteamtocontinuallyimproveprocessesandbusinessperformance;

-Supportchangesintherolenecessarytotakethedepartmentandbusinessforward

The candidate

- Experience of a similar role is required

-Freight Forwarding experience

-Customer service experience

- Salary £20,000 to £22,000 depending on experience

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Please note that we endeavour to reply to all applications received but this is not always possible owing to the large number of applications we receive.

If you have not heard from us within 28 days of your application, you should assume your application has been unsuccessful

Reference: 35797685

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