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Customer Service Coordinator -SAP Order Processor

Posted 7 March by Axis Recruitment Ended
Customer Service Coordinator –Order Processor –SAP -Greenford –London
£26.5k -£27.600 Salary
40hours per week –Monday to Friday 9-6PM –Excellent benefits –Amazing chance for career development
Do you want to work for a super cool brand? Are you happy in a fast paved, diverse, dynamic environment? Are you looking for a varied customer service, logistics and order processing role?
The Customer Service Coordinator will work alongside the Customer Service Lead to accurately process, input and maintain control of all Europe, Middle East and Africa customer requirements from Production through to Sale of goods.
Duties and Responsibilities:

·         Using SAP to manage live orders ensuring completion of all orders from receipt to final archive
·         Responsible for customer service deliverables, managing full administration process relating to customer order fulfilment.
·         Builds good understanding of market / customer needs and complexities and maintains knowledge to delivery service throughout Europe, Middle East & African regions.
·         Proactively manages clear communications with customers to ensure expectations of great service are met.
·         Timely and efficient processing of customer orders.
·         Co-ordination of customer issues – from Co-Packers (Production) to Transport Management (Freight Movements) to Invoice
·         Collaboration within Operations to analyse volumes against forecast, review stock availability and ensuring orders are correctly processed onto final archive
·         Supporting the operations team to deliver business objectives
·         Supporting the Finance team in all aspects of system reconciliation and month end processing.

  • Well organized, shows high attention to detail in their work
  • Takes time and trouble to make sure that things are right
  • Organised and punctual
  • Thinks ahead and is rarely caught out
·         Great customer liaison and service management.
Must have knowledge of forecasting 
·         Good knowledge of MS Office Excel, Word and Outlook.
·         Proven to use own initiative and take ownership of issues.
·         Organised and tenacious to take ownership of tasks and see through to conclusion
·         Must demonstrate an ability to work in a growing, dynamic and non-corporate environment, driven by fast informed decision making, processes and systems
·         Comfortable working alongside and communicating at all level of decision makers.
·         An Intermediate understanding of SAP Solution
FMCG Background would be an advantage  
·         Transport and Logistics background

Axis is a recruitment company.

Reference: 34631312

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