Customer Service Coordinator - Dutch Speakers needed!

Posted 21 February by West UC Ltd


Here at West, we provide solutions that help our clients more effectively communicate, collaborate and connect with their audiences. We are changing the way we work, which is improving the way we live. We are the sum of our entire organisation - the result of brilliant ideas, dedication and the hard work of the people who share our vision. We are at the core of a technology and communications engine that is changing the world.

But before we can help our clients foster connections with their employees and customers, we need to have the right team in place - that's where you come in! It's our Service Delivery professionals who understand what our customers need and take personal pride in delivering it every day.


As a Bilingual / Multilingual Customer Service (Event) Coordinator, you will be dedicated to our customers by identifying their remote audio-conferencing requirements and taking each customer carefully through the reservation of their conference, ensuring accuracy and professionalism at all times. You will also be responsible for ensuring the smooth and seamless running and coordinating of their audio-conferences including high profile events for Global Enterprise Companies. Using your language skills you will utilise these in communicating with both English and Dutch speaking customer.

We will provide thorough training to enable you to continue to provide a world-class service!


First and foremost, you will share the same values we pride ourselves on; the desire to exceed expectations, to work collaboratively, to be accountable and to pro-actively drive improvement. In addition, we need your passion for customer service and excellent telephone manner!

Your ability to thrive in a dynamic customer-focused environment is vital as you interact daily with some of the world’s most influential businesses. We want you to utilise your Dutch language skills in booking and running conferences for international customers, and of course your attention to detail, accuracy and communication skills are essential in ensuring we delight the customer on every single call.

We want to delight our customers with the service they receive each and every time, so accuracy, professionalism and positivity are all vital in helping us to achieve this! Working closely with other West UC departments we need you to ensure that you are in the right place, at the right time and have the right information to deliver the customers conference to the highest standard. The variety of this role allows you to communicate directly with your customers, build long-lasting business relationships, take on administrative duties and support activities where required.


Our philosophy is simple: positive, successful employees will result in a positive, successful company. To make this vision a reality, we help our employees maximise their potential by providing them with training and career opportunities designed to challenge them and cultivate their professional potential.

Every West employee is vital to our success which is why everyone receives a competitive salary plus a comprehensive benefits package to help them and their families address healthcare needs, maintain a healthy work/life balance and build a financially secure future.


If technology inspires you, and problem solving motivates you; West could be the perfect place to build your career.

We are looking for top talent to join our growing team. Qualified candidates will be contacted by a member of our in-house Recruitment team to kick-start the recruitment process (preliminary assessments and/or telephone interview). If you are a possible fit, you will be invited to meet with a few key individuals on-site in order to help you get a full understanding of the team and the position. Our goal is for you to get to know us as we get to know you.

Apply now to join our successful team.

At West we don't just accept difference - we celebrate it, support it and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds.

Required skills

  • Bilingual
  • Communication Skills
  • Customer Service
  • Accurate Data Entry
  • European languages

Application questions

Other than English, are you fluent in another EU language?
Do you have any experience in a customer service/customer facing job?

Reference: 34527909

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