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Customer Service Coordinator - Award Winning Organisation!

Posted 31 January by Clarke Recruitment Solutions Easy Apply Ended

My client is an award-winning, dynamic and expanding organisation with a real "family" feel, warm, friendly and passionate about what they do my client has two new vacancies for two Customer Service/Project Coordinators to join their expanding team.

Job Description:

  • Provide support for the Divisional Head including:-
    • General administration duties for Division.
    • Maintaining customer lists and contact details.
    • Processing monthly reports.
    • Maintaining customer databases & files.
    • Maintaining supplier databases &files.
    • Entering of price quotes onto in-house Supply Chain System
    • Dealing with new enquiries from new customers and administering relevant paperwork.
    • Answering and making telephone calls and taking messages.
    • Photocopying, faxing, e-mailing, and collating documents and general typing.
    • Post duties and reception cover as required.
    • Maintaining photographic and paper product databases.
  • Produce letters, spreadsheets, presentations, reports, charts and tables.
  • Management of In-House Supply Chain System including:-
    • Extraction of information from system.
    • Input into system.
    • Production of Quotes, Pro-forma's, packing lists & invoices.
    • Proactive checking with Manager/ Project Supervisor
    • Gaining approval and sign off from relevant manager/ Project Supervisor
  • Following company procedures.
  • Liaison with Warehouse, Logistics and Accounts departments.
  • Assist in sourcing products and liaise with the manufacturers and suppliers as directed.
  • To carry out the relevant GDP SOP's as instructed by the RP of the Company.
  • Other duties which may be reasonably required from time to time by company managers, including delegated duties during the absence of colleague.
Skills and Knowledge:


  • Excellent PC skills, especially use of Microsoft Word, Excel and Outlook.
  • Fast and accurate data entry skills.
  • Excellent written & verbal communication skills including ability to communicate at all levels
  • Excellent telephone manner.
  • Flexible approach & willing to learn and apply new skills.
  • Ability to perform basic administrative and secretarial duties.
  • Ability to work under own initiative and in a team.
  • Excellent attention to detail.
  • Customer Focused.
  • Ability to follow processes and maintain compliance.
  • Minimum of 12 months customer service experience within an office based role.

Required skills

  • Call Centre
  • Customer Service
  • Order Processing
  • Sales Administration
  • Supply Chain
  • Administration
  • Project Administrator
  • Sales Administrator
  • Call Handling

Reference: 34363561

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