Posted 17 February by Brook Street
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Brook Street (UK) Ltd is delighted to supplying CVs to our our Public Sector client for Customer Service Consultant vacancies based in Northern Ireland

Our client has advised us that the roles are temporary (minimum three months), however, these are expected to be longer. The days of work are Monday to Friday with various shift patterns as follows: 0800 to 1600;
0900 to 1700; and
1000 to 1800.

As a Customer Services consultant at HMRC you will be the first point of contact for our customers, providing a first-rate service by phone, letter, email and webchat.

You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations.

You will join a friendly and welcoming department. No experience is needed as you will receive training and plenty of support to help you do the job. The role will be working from home in line with government guidelines, but you may need to be willing to undertake infrequent travel to an office for induction and potentially training. If during the course of the assignment, the government guidelines permit, then it may be required for the you to be prepared to attend an office on a more regular basis.

What we`ll need from you:
Great communication skills - both written and verbal
Dedication to providing a brilliant service for our customers
Ability to handle both enjoyable and fast-paced conversations
Ability to provide information, quickly, and clearly
A can-do attitude and a real passion for supporting people
Right-to-work in the UK
Be willing to apply for a DBS security clearance
Good IT skills - you will be trained on several software packages so you need to be confident using IT and working on a laptop computer
A suitable working environment - you will be provided with the IT equipment needed for the role, but you will be working at home and will not be supplied with any furniture etc so you need to have a comfortable, quiet area in your home to work in and to speak to customers.

In return, you will be paid an hourly rate of £8.95, rising to 10.16 per hour after 12 weeks, and benefit from 23 days holiday plus 8 days bank holiday (pro rata).

If you are interested, please don`t hesitate to apply now via and our team will be in touch.

Required skills

  • Customer Service

Reference: 42044382

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