Customer Service Consultant

Posted 27 September by ARC
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**A great opportunity for someone looking to make their first step in Financial Services **An entry level role from where people develop either within this arm of the business, or elsewhere within the company **Telephone based role, acting as the first line of contact with prospective customers, assisting with their queries and arranging for them to speak to an Advisor about their options **An expanding business, very successful in this market and able to provide solid, long-term opportunities for people who apply themselves **Graduates very much considered as well as people with a recent retail background.

The Company: This is a rapidly expanding product provider having grown from inception 14 years ago, to around 1,000 people now. This dynamic company provides excellent benefits, a positive working atmosphere and plenty of opportunities for progression.

The Role: This customer service role is crucial to the overall success of the company. You will be responsible for booking appointments for customers to speak to Advisors about their financial options upon retirement. This is achieved through both inbound and pro-active outbound calling from warm leads generated across all the corporate partners that the company operates with. You will also revisit leads generated previously when the timing was not right for the customer to go ahead. You will also assist stalled online customers and instigate the return of application packs.

The post requires energy and a focus on delivering high levels of customer service/satisfaction together with the ability to outline the benefits of the company’s products and services - but as this is a non-advisory role, you are not able yourself to sell the company’s products etc. Additional duties include liaising with the Field Advisers to maintain their diaries and accurate updating of the system. .

Skills / Experience Required: No specific experience is required, so school/college leavers will be considered, but you must be an excellent communicator, able to deal with high work volumes, possessing a positive and engaging attitude. Listening skills are extremely important, as is the ability to interact with vulnerable customers. Overall, you should be passionate about delivering great customer service. People with a retail background have often done well in this role.

Additional Information: The role pays a basic of £19,000 and bonus on average would add around £2,250 - £3,250 (up to £4,750 possible) as well as a comprehensive benefits package including pension.

The Customer Service Consultant position is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 20 years experience in this field. Areas of expertise include employee benefits/group risk, compliance, pensions, flexible benefits, paraplanners, sales support, underwriters and IT related roles. We predominately focus on London and The Home Counties, although we have also been successful in offering national solutions and overseas. Check the website and feel free to call Darren Snell at any time.

Required skills

  • Calling
  • Customer Service
  • Financial Services
  • Queries
  • Graduate Entry

Reference: 35228735

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