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Customer Service Consultant

Posted 1 March by Yolk Recruitment Ltd Easy Apply Ended

The Opportunity

This opportunity is to join the UK’s leading financial services organisation. They are currently recruiting for an experienced Customer Service Consultant and to join the Cardiff office. Offering a competitive salary £18,000+ discretionary bonus and excellent company benefits. If you have a Customer Service background and confident rapport building then get in touch. They are looking to fill this role and interview ASAP.

The Role

  • Manage customer contact - ensure majority of requests are dealt with on a one-stop basis
  • Build positive relationships with customers to ensure repeat business
  • Proactivley manage relationships with customers, IFA’s and internal departments
  • Support business opportunities to retain business through understanding customers needs
  • Undertake complaint handling by following defined process

Skills / Experience

  • Previous Customer Services experience
  • Great rapport building skills
  • Computer literate
  • Ability to work to targets / SLA’s
  • Good attention to detail on administrative tasks

How to Apply

If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Miriam Thomas.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.*

Reference: 34288808

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