Customer Service/Collections Agent

Posted 6 June by K.B.C. Associates Ltd Easy Apply Ending soon

Collections Agent


£17500 - £18000/annum Bonus, Hols. 6 month review.

Thornton Heath


One of UK’s leading debt collection company require confident, reliable, committed candidates with excellent customer service to join the team as Collection Agents.
Main functions of job:
* To recover debts owed to their clients they are representing, through skilled and professional negotiation building a rapport with the customers.
Summary of Duties:
* Handling Calls and Collecting Money
* Monitor and respond accordingly to telephone traffic
* Negotiate repayments of accounts owed to our clients ensuring you adhere to company policy, Data Protection, Financial Hardship, Office of Fair Trading, Credit Services Guidelines and Treating Customers Fairly Legislation.
* Update accounts accurately.
* Resolve/ log all disputes ensuring accounts are actioned, followed up appropriately and that all relevant parties are notified of results accordingly
* At no time misrepresent yourself when speaking to a debtor or a client
* Maintain a professional and business-like approach at all times when attempting to negotiate repayment of debt. * Maintain a supply of appropriate forms, provide data as requested by your line manager
* Ensure user diary and other reports are completed on a daily basis
* Forward relevant forms to appropriate departments on the day of completion
* Maintain up to date client knowledge of products/services by obtaining literature/ handouts notices etc. General
* Carry out ad hoc duties, in addition to the duties and responsibilities listed, which may be required from time to time.

Working hours , 4 weekly shift rota:

Monday to Friday - 8am - 4pm, 9am - 5pm, 10am - 6pm, 1pm - 8pm, 2 saturday in a month 9am - 1pm.

Reference: 34483720

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