Customer Service Collections Advisor

Posted 4 April by XPERT RECRUITMENT SOLUTIONS LIMITED Easy Apply

Have you got excellent customer service skills & want a career not just a job then join us.

We will offer excellent training development & career opportunities within our business.

Our Customer Service and Collections Advisors are experts in helping customers with a variety of queries from paying a bill, difficulty paying to supply issues.

This role will suit people with a passion for giving customers a great service within a busy call centre environment The roles are full time & Permanent with an initial starting salary of 16k About you

We're looking for people who are good listeners and enjoy talking to people. You'll need to be flexible to work between the hours of 9am-7pm Monday-Friday and Sat 8.30 -1pm .

You'll be taking calls either inbound or outbound speaking to customers and resolving queries. We offer individuals a chance to utilize their excellent customer service skills in a professional and friendly call centre environment.

To ensure you are an expert on all products and services, you'll go on a comprehensive induction programme and will be supported by your colleagues to help you succeed.

Customer Service Candidate Experience working within a customer service role, ideally in a call centre Be an excellent listener with the ability to flexibly adapt to customer needs Excellent communication skills, able to listen and engage with people and communicate empathy and concern.

A positive attitude, and the confidence and desire to make the most of this excellent opportunity to develop your customer service skills Collections Candidate

Excellent customer service ideally gained in a call centre, with inbound and outbound dialler experience Previous Collections experience, you will be a strong negotiator with a passion for customer service.

Experience in Affordability and Vulnerability is desirable but not essential As a self-motivated individual who enjoys a fast pace environment you will demonstrate a natural ability to negotiate and persuade customers.

The job may be suitable for candidates who have experience in the following: Customer Sales Advisor, Customer Service Advisor, Inbound Sales Advisor, Call Centre Agent, Inbound Sales, Claims Advisor, Customer Account Manager, Customer Services Advisor, Collections Agent, Debt Collection, Credit Controller.

Required skills

  • Call Centre
  • Claims
  • Collections
  • Customer Service
  • Sales

Reference: 34820243

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