Customer Service Co-ordinator

An exciting opportunity has arisen at Fordham as a Customer Services Coordinate Level 3 working closely with team colleagues on account management and learning & development delivery.

• An exciting opportunity has arisen at Fordham as a Customer Services Coordinate Level 3 working closely with team colleagues on account management and learning & development delivery.
• Lead by example professionally and in behaviours to inspire the team to deliver exceptional customer service
• Exemplify excellent verbal and written communication skills when interacting with colleagues, managers, and other business partners
• Embody the company's core values of (insert values) through actions and leadership
• Foster a positive team culture focused on continuous learning, knowledge sharing, and achieving collective goals
• Communicate the team's vision, objectives, and priorities clearly and consistently
• Identify training needs and skill gaps within the customer service team
• Develop and facilitate training programs for new hires to onboard them effectively
• Provide ongoing coaching, mentoring and training opportunities for all team members
• Conduct training on the shop floor with production colleagues support / guidance to reinforce best practices
• Organise and facilitate periodic training sessions on new processes, products, systems based on updates
• Maintain training plans, schedules, materials and competency records
• Promote a culture of continuous learning and development within the team.
• Possess advanced expertise as a "super user" of the CBS system to troubleshoot issues
• Develop and deliver training modules to ensure team-wide understanding of CBS functionality
• Demonstrate proficiency in using and training others on SAP processes and tools
• Master the complaint handling system (CHS) to raise and resolve customer complaints
• Utilise intermediate to advanced skills in Microsoft Office suite (Word, Excel, PowerPoint etc.)
• Additional responsibilities can be found in the full job description.

About you

• Work in line with DS Smith standards at all times including but not limited to Health & Safety and Quality
• Able to communicate and work well within a team
• Able to understand and achieve objectives
• Document good ways of working and work to these as standard
• Able to work on your own initiatives
• Some experience of manufacturing and shift working patterns

Benefits

• Subsidised canteen
• Company pension
• Cycle to work scheme
• Employee discounts
• Enhanced maternity/paternity leave
• Wellbeing / Digicare+ Apps
• Annual health assessments
• Free on-site parking
• Referral programme