customer service co-ordinator

Posted 18 January by Freedom Recruitment
Easy Apply

What you'll do:

  • Assist customers with order enquiries via several channels (social, email and telephone orders)
  • Take ownership of all customer services emails, including follow-up liaison with other staff/departments where necessary
  • Work with partner services and in-house teams such as warehouse and QC to resolve any order discrepancies
  • Provide accurate product and service information to customers when necessary (pre- and post-purchase)
  • Take telephone orders.
  • Help with product uploads making sure stock is accurately displayed across the site

About you:

  • 12 months experience in fashion customer service in ecommerce
  • Excellent communication skills (verbal and written English)
  • A passion for great customer service, including strong listening skills
  • Confident and articulate
  • Adaptable and a problem-solver

Required skills

  • social media
  • emails
  • telephone calls
  • order discrepancies

Reference: 37068989

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