Customer Service Co-Ordinator

We are recruiting for an exciting Customer Service Coordinator position based in Swinton. You will be a primary point of contact for multiple key accounts and be a vital function within the customer service department.

The role will best suit an organised individual with excellent communication and a passion for great customer service.

Responsibilities:

• The Customer Service Coordinator will be responsible for processing orders and act as the primary point of contact, resolving order queries with both internal and external customers.
• You will maintain the customer database, ensuring accurate information is stored.
• Manage all queries and customer orders received via the email inbox
• Responsible for timely and courteous communication with customers regarding delivery issues, stock availability issues, pricing queries and delivery discrepancies.
• Liaising with couriers to ensuring delivery schedules are met /answer general delivery queries and deal with delivery discrepancies
• Updating relevant systems with information and customer updates
• Take ownership of managing customer queries efficiently ensuring that excellent customer service is delivered at all times

Requirements:

• Strong communication and excellent interpersonal skills.
• You will be able to work to strict deadlines and proactively look for ways to improve best practice
• Ability to multitask
• True team player
• Passion for customer service

Interested? If so apply directly to the role for a full briefing.

CP2

Cordant Group is an equal opportunities employer