Customer Service Co-ordinator

To have a direct impact on the branch's sales and operations, generating enquiries and sales through efficient handling of existing and potential customers through provision of a high level of service. The post holder will be required to work flexibly assisting the branch manager in all aspects of generating sales within the branch.

Client Details

Our client are an international manufacturer and supplier of engineered sealing solutions, serving the global oil and gas, chemical, nuclear, power and OEM sectors.


  • Provide a point of contact for all existing, new and potential customers at the branch
  • Answer customer queries, developing SMART (Specific, Measurable, Achievable, Realistic, Timed) working practices to handle queries more efficiently

  • Prepare quotations and provide technical advice on the product range to ensure that specific customer application problems are resolved. Key part of this job function will be to qualify all enquiries entering the branch to determine potential conversion opportunity

  • Log information on calls received, where required and maintain detailed and accurate records

  • Be very proactive in the following up, monitoring and analysis of all quotations, ascertaining best approach to secure orders from enquiries

  • Process all orders in a timely and efficient manner

  • Maintain regular contact and a high level of service with existing customers. Look for ways to develop the portfolio of products they purchase from the organisation

  • Participate in meetings, conferences, and project team activities

  • Establish and maintain effective working relationships with co-workers, branch manager and the general public

  • Be proactive in conversion of initial quotes to actual orders in a timely manner

  • Liaise internally with production departments and external sources to monitor the progress of orders

  • Deal with customer complaints in a friendly and helpful manner. Log complaints received and follow the Company complaints policy. Liaise with the Quality Manager as appropriate

  • Ensure that the pricing, margin and discount structure are adhered to

  • Make appropriate pricing decisions in conjunction with the company pricing policy

  • Work closely with the regional sales managers. Make sure they are kept fully informed of any outstanding issues and potential new business. Log feedback on quotes and keep accurate records

  • Cut gaskets and deliver product to customers as required


  • Adhere to stated policies and procedures relating to health and safety, and quality management
  • Work on key improvement projects that will enhance the branches performance and further enhance the service offered in the market


The successful candidate should have the following:-

  • Supervisory experience (min. 1 year)
  • Excellent IT skills with experience of Sage/QAD systems being desirable
  • Problem solving skills
  • Ability to work alone, self managed and motivated
  • Experience of developing and implementing procedures to improve service
  • Planning and organising
  • Delivering results and meeting customer expectations
  • Persuading and influencing
  • Deciding and initiating action
  • Leading and supervising
  • Commercial thinking

Job Offer


Reference: 34641936

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