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Customer Service Co-ordinator

Posted 5 February by Archers Recruitment Ltd Easy Apply Ended

Overall function of the job

Ultimate responsibility for a number of customer accounts and driver routes as allocated. To

manage, maintain and retain core customer base through building relationships by consistently

providing high levels of customer service and support to all the Customers, liaising with other

departments as required.

Key Responsibilities and tasks

(Identify key result areas of the job and state performance standards required)

KEY TASKS

  • Account Management. Build and maintain relationship with customer accounts as allocated.
  • Process all customer orders
  • Input all orders onto Prowat and print ensuring all are allocated into the corresponding tray.
  • Route call customer’s daily, amending deliveries as required.
  • Process customer terminations whilst establishing the reason for this.
  • Pro-actively attempt to “save” accounts, resolving any problems where necessary.
  • Follow up calls to ensure customer satisfaction.
  • Respond and resolve all customer requests and queries in a timely manner and within the agreed time-scales, taking ownership of these queries.
  • Print copy invoices and POD’s if requested.
  • Ensure all “Special deliveries” are delivered and completed within the agreed time-scales and update the customers prior to a delivery being missed.
  • Ensure all drivers hand-holds are uploaded / downloaded daily.
  • Amend dates, names and routes as required.
  • Responsible for maintaining and working with drivers on your designated routes on a daily basis.
  • Perform all administration tasks accurately and on time in accordance with procedures.
  • Work closely with colleagues throughout the business on a daily basis.
  • Able to identify customer needs and report sales opportunities when required.
  • Ensure adherence to all H&S requirements
  • To undertake any other additional tasks as required by the Company.

Personal Competencies:

  • Work on own initiative as well as part of the team
  • Ability to take ownership of customer queries and accounts.
  • Excellent telephone and communication skills
  • Excellent planning and organising skills
  • Ability to pro-actively manage a varied a demanding workload
  • Good eye and keen attention for detail.
  • Excellent customer service skills and ability to cope well under pressure.

    Knowledge:

  • Good understanding of the routes and geographical areas.
  • An understanding of the products and services available.
  • Previous customer service experience.

    This role is temporary with the goal of going permanent.

  • Reference: 34399672

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