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Customer Service / Claims Handler

Posted 9 January by Hays Specialist Recruitment Limited Ended

Excellent job opportunity for customer focused individuals to join leading employer in York.

Your new company
Hays Office Support are currently working with a leading organisation in York that due to continued growth are looking for claims handlers to join their teams.

Your new role
Within this job you will be monitoring and managing claims. You will listen to what the customer needs and give them reassurance and peace of mind during what can be a very stressful time. In addition to talking to the customer you will also liaise with third party contacts to settle the claim efficiently and quickly. With training you will help to decide on legal liability and policy liability issues and ensure that the company is complying with regulatory controls.

You will be handling incoming written and telephone enquiries from policy holders and the agency network. You will maintain paper files and computer records relating to your own claims. You will take responsibility for claims from start to finish.

What you'll need to succeed
In order to succeed you will have experience of providing outstanding customer service. You will have proven written and verbal communication skills and be able to work within a team environment. This role would suit someone who can use sound judgement to evaluate, analyse and make decisions. insurance knowledge would be beneficial but is not essential.

What you'll get in return
In return you will be paid a competitive salary and benefits package. You will receive excellent training. You will be offered flexi time. You will be working for an organisation that promotes internally. You will receive 25 days holiday.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Required skills

  • Customer Service

Reference: 33922310

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