Customer Service Centre Team Leader Home based

Posted 13 November by Resourcing Group
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Customer Service Centre Team Leader(Home based)
Manchester
Permanent
£33,000 per annum (35 hours per week, 5 x 7 hour days per week) Shifts are flexible as required between 7am - 8pm, Monday to Friday

We are currently looking for a Customer Service Centre Team Leader to work on behalf of one of the UK's most successful independent housing association.

You will be an ambassador and promote a collaborative approach in leading change to always ensure customers receive a right first time service all whilst managing and maintaining performance KPIs.

This role is home based so candidates will have to ensure you meet the following criteria:

- A suitable quiet workspace, spare room or office is ideal
- A desk and appropriate chair
- A broadband connection speed that is 2Mb or above - this must be a wired connection (wireless is not possible)
- A working landline that will be dedicated to work during operational hours
- A telephone socket in the same room as the work space

The client will provide:
- A telephone handset
- A telephone headset
- Mouse and keyboard
- A computer device and monitors.

Candidates that are applying for the role should meet the following criteria:

Essential Requirements:

- Evidence of coaching and developing of individual team members
- Lead by example
- Self motivated
- Problem solver
- Target driven

The successful candidate for this role has a fantastic opportunity to work for a busy and diverse company.

If you are interested in applying for this role, please send your CV in or call Sam on .

Resourcing Group is acting as an Employment Agency in relation to this vacancy.

Reference: 36603646

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