Customer Service Centre - Scheduler - Temporary

Posted 12 January by Bracknell Personnel Services

The role is primarily responsible for the scheduling of all engineers. You will also performs a wide variety of tasks involving the coordination of customer service inquiries and problems related to a Customer Services Centre Environment, backfilling team members as and when required. Reviews customer problem and initiates action for repair, replacement/return or field service; or refers highly unusual situation to higher authority for review and reconciliation. The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Schedule PMs as planned at Monthly Area Team Plannings.

  • Check CSC queue and dispatch as required.

  • Arrange/schedule engineers for Cases as required.

  • Arrange any return visits with engineers, parts, etc.

  • Schedule changes.

  • Maintain regular contact with deployed engineers.

  • Keep Stakeholders appraised of all Operational Issues.

  • Produce and distribute the End of Day report.

  • Prepare and despatch Out of Hours email every Mon & Fri or as required.

  • Administrative aspects as necessary for successful execution of Role.

  • Maintain competency in the Duties and Responsibilities of associated CSC Roles.

  • Report regularly on progress and problems.

  • Carry out other tasks of reasonable nature as requested by Line Management.

Required skills

  • Customer Service
  • Scheduling

Application questions

Strong Customer Service - office based essential?
Good communication skills?
Ability to work under strict time constraints.?
Available immediately?

Reference: 33941775

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