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Customer Service Centre Advisor

Posted 5 February by MTrec Recruitment and Training Easy Apply Ended

The Company

We are proudly representing our public sector client based in Longbenton, Newcastle for their search for a Customer Service Centre Advisor. They now have an immediate requirement to recruit for a temporary assignment to start as soon as possible till April 2018.

The Role

  • Handling inbound calls from consumers and distributors
  • Addressing customers' enquiries via the telephone, internet and e-mail
  • Providing quality advice and information to customers
  • Resolving queries and keeping customers updated on the status of their enquiry
  • Using judgement and initiative to handle sensitive customer questions and issues with empathy.
  • Maintaining records and databases

The Person

  • Excellent verbal and written communication skills
  • IT literate with a sound knowledge of databases
  • To be proactive and work on your own initiative
  • Be a good team player and committed to their work
  • Use your intuition and be confident when providing advice and support
  • Shifts will be initially 9-5 Mon-Fri but may involve some work up to 8pm and Sat morning.

Reference: 34400614

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