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Customer Service & Call Handler - Kidlington OX5 13.00-19.00

Customer Service & Call Handler - Kidlington OX5 13.00-19.00

Posted 7 June by Simple Recruitment Services Limited Ended

Job Title: Customer Service Administrator & Call Handler

Location: Kidlington OX5

Salary from £8 per hour, (plus overtime) up to £9 per hour,
Salary raise after 3 months and 6 months of employment

Hours: 13.00-19.00

Our client, the UK’s leading parcel delivery company are looking to recruit a Customer Service / Call Handler for a temporary/ongoing (depends on Client's requirements) contract but the best Candidates will continue to work throughout 2018, possibly resulting in a permanent position)

Please note that interview/ registrations will take place in Southampton or Reading and anyone applying will need to be flexible in terms of working time as the shifts could be subject to change

This is a heavily customer service based role, and will involve complaint handling. Please do not apply if you are not confident on the phones dealing with customer issues

Job role & responsibilities
-Being the first point of contact for all enquires coming into the depot
-Responding to questions & queries over the phone/ via email
-Front desk duties
-Telephone work/ call centre
-Dealing with customer complaints
-Booking out parcels from missed deliveries
-Following up all enquiries within a timely manner
-All associated administration tasks, including typing, filing etc
-Booking parcels onto the system using in-house IT systems
-Providing 5* customer service at all times
-Warehouse duties, including picking parcels for collection/ redelivery
-Being a liaison between customer and drivers

Applicants Must:
- Be available to work any hours between 13.00-19.00
- Have a minimum of 12 months administration experience
- Come from a call centre background with a strong emphasis on complaint handling and problem resolution
- Be able to provide excellent customer service at all times
- Have an excellent telephone manner with a polite and personable nature
- Have a good grasp of both verbal and written English
- Have excellent keyboard skills, accurate data entry skills and be proficient with Microsoft office packages
- Be confident in dealing with customers face-to-face, including resolving complaints
- Be able to lift parcels up to 30kg

Due to the nature of the role, the company requires an in depth security clearance check and 5 years of residency checked. Anyone who can not provide this information will automatically be rejected. The vetting process can take up to 3 weeks. Due to the nature of the role we are unable to accept applications from anyone who has any unspent convictions for fraud, theft, violence or sexual offences

Simple Recruitment Services Ltd are acting as a recruitment agency in this instance. It is not always possible to respond to every applicant, so if you have not heard back from us in 7 days then unfortunately you have been unsuccessful in this occasion. Simple Recruitment Services Ltd will retain your information, and may make contact in the future should other suitable positions become available
Simple Recruitment Services Ltd are an equal opportunities employer

Required skills

  • Admin
  • Call Centre
  • Complaints
  • Customer Service

Reference: 34911625

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