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Customer Service/Call Controller

Posted 1 February by altodigital Featured Ended

Here at Altodigital we are looking to recruit a Call Controller in our Midlands office (Kingswinford) This is an opportunity to join a successful and growing organisation, as we strive to improve efficiency and value amongst our clients

We offer a competitive salary with bonus earning potential

The successful Call Controller will be providing effective and efficient call planning support to a team of Field Service Engineers within a designated area. Pro actively monitor all customer requests for service support to resolution, maintaining excellent levels of customer service through consistent levels of performance and achievement of set KPI’s

Key responsibilities

Accurate input and update of records on an internal management system

Provide proactive first line support to customers

Liaison with and building internal relationships to ensure compliance with all group and departmental policies

Customer engagement to understand their requirements and fulfil requests

Effective and efficient routing and despatch of field service engineers.

Monitor relevant call queues and assign appropriate resource

Essential Skills

You will need to demonstrate:

Thorough understanding of call centre systems, processes and KPI’s

Proven Customer service skills

Time management

Ability to work on own initiative and as part of a team

Target driven with the desire to achieve results

Excellent organisational ability coupled with a confident and determined approach

Thorough understanding of call centre systems, processes and KPI’s

Clear written and verbal communication skills

Required skills

  • Call Centre
  • Communication Skills
  • Customer Service
  • Call Logging
  • MS Office

Reference: 34376676

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