Customer Service - Call Centre

Posted 14 September by Red Dot Recruitment
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Customer Service - Call centre

Location: Belfast
Position: Customer Service Advisor/Call centre advisor
Salary: £16,500 - £25,000
Type: Full time permanent
Start Date: Immediate

We are currently recruiting for Customer Service Advisors to work within a call centre environment for a very successful global organisation. This is a full-time position which will be based in a modern, busy call centre where you will be interacting with customers on a day to day basis.

The main purpose of this role will be to provide information and advise customers on the products and services including prices and availability whilst maintaining a high level of customer service throughout the call centre. The successful candidate will be someone who enjoys interacting with customers in a call centre environment and pays close attention to detail.

Key Accountabilities for a call centre customer service advisor-

*Communicating with customers via telephone and email on a daily basis.

*Ensuring that you provide the best support and are accommodating the customers with their queries to the best of your ability.

*Demonstrate a good understanding of all products and services the client provides in order to relay this information.

*Identify any issues and take responsibility to ensure all queries are resolved and customers are satisfied with the customer service provided service.

*Liaise with other company departments to resolve customer issues.

The ideal call centre customer service candidate will have:

*Proven experience within a customer service based role in a call centre or retail based environment.

*Confidence in building relationships and rapport with customers via telephone.

*The ability to work effectively under pressure and on your own initiative when dealing with customer queries.

*Receive feedback in a positive manner and demonstrate positive attitude at all times within the call centre.

*Good written and oral communication skills. Knowledge of internal systems/databases would be highly advantageous.
*Applicants will be considered from a telesales, call centre, customer service, hospitality and administrative background.

If you have experience of the following: Customer Relations Executive, Customer Service Advisor, Contact Centre, Customer Service Agent, Call Centre, Customer Advisor, Customer Support, Customer Services Representative, Client Support, Inbound Customer Service Advisor, Customer Service Assistant, Sales Assistant, Hospitality, Retail, Telesales, Retail Assistant, Sales Advisor, Store Assistant, Shop Assistant, beauty etc, then you will be suitable for the customer service position.

Would YOU be interested in knowing more about this call centre Customer Service Advisor role? If so, please click APPLY & I will be in touch with all applicants as soon as possible!

Key words
Customer service advisor, customer service assistant, customer service manager, customer service executive, customer service supervisor, customer representative, customer service. Call centre, call centre assistant, call centre supervisor, call centre manager, call centre executive, call centre advisor

Required skills

  • Excellent communication skills
  • target driven
  • team player.

Reference: 36119482

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