Customer Service Associate

Posted 5 April by Focus Resourcing Easy Apply

Our Bracknell based client is recruiting for a Customer Service Associate role. The company offer excellent training and career opportunties.

Salary is dependent on experience

The ideal candidate would ideally come from a financial service or mortgage industry, as you would have a good undertstanding of adhering to date protection and financial service regulations.

Howether if you are a candidate who has good experience of working within claims or complaints or a customer focused role dealing with difficult situations that would be beneficial.

The Role

  • To effectively manage all administration activities in line with company policies and procedures.

  • Effectively manage inbound and outbound post

  • Ensure all communications are in line with company policies, standards and procedures

  • Manage the flow of incoming and outgoing calls

  • Administer correspondence from borrowers and take the relevant action within agreed time-scales.

  • Update the account with details of each action and conversation

Essential Skills/Qualifications

  • Proven customer service administration experience ideally with a Financial Services/Mortgage company
  • Good IT skills
  • Able to effectively communicate with people
  • Flexible intuitive approach both to Customer Service and working with the team
  • Empathy and common sense are key skills needed
  • Excellent time management skills and to be able to manage and make effective decisions

Reference: 34837752

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