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Customer Service Associate

Posted 4 January by Jackie Kerr Recruitment Ltd Ended

Our well established client based in Chippenham serve as a trusted business partner for some of the worlds largest companies as well as smaller national and regional companies offering end-to-end mobility solutions.

Customer Service Associate - Salary Negotiable depending on experience

Job Purpose: Working with the Customer Service Centre to provide all clients with a key contact point ensuring that customers enjoy a positive experience and recieve timely responses to queries and requests. To be the owner of the customer issue/incident until it has been satisfactorily resolved or escalated as appropriate. To represent the customer in highlighting and service failings or improvement suggestions to the business

Main Duties:

  • Provide customer with a first point of contact via phone, email or chat
  • Record and resolve customer issues and incidents.
  • Own the service SLA as contracted to our customers
  • Deliver service reporting to customers in a timely manner
  • Work with and assist the Operations team to resolve repair and service issues in a timely manner

Skills and Experience:

  • Proven hands on experience of Customer Service and Administration
  • Enthusiastic personality with excellent communication skills, both written and verbal
  • Proactive, assertive and self motivated
  • Ability to manage own time, organise workload and solve problems

Jackie Kerr Recruitment is an independent agency that has been established for 20 years.

We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidate’s requirement’s to ensure that we place you in your ideal role.

We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment. com to enter your details and you will receive job alerts, hot off the press.

The portal enables you to update your information and CV at any time, so we always have your latest employment details on record.

So please visit our website and let us help you to find your dream job!

Required skills

  • Customer Service
  • General Administration

Reference: 34139416

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