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Customer Service Associate - Northern Ireland

Posted 22 January by AstraZeneca Featured Ended

Salary: Competitive

Fixed Term Contract - 1 Year 

Northern Ireland

At AstraZeneca we believe in the potential of our people and we’ll develop you beyond what you thought possible. We make the most of your skills and passion by actively supporting you to see what you can achieve no matter where you start with us. As a Customer Service Advisor, you’ll play a pivotal role in channelling our scientific capabilities to make a positive impact on changing patients’ lives.

Luton is home to our UK Marketing Company (UKMC), responsible for the marketing of our medicines in the UK. Here you’ll also find colleagues from AstraZeneca’s corporate functions and our European and International regions’ sales and marketing teams. As a member of the Association of the British Pharmaceutical Industry (ABPI), all of our sales, marketing and communications activities are subject to the ABPI Code of Practice.. If you’re inspired by the possibilities of science to make a difference and ready to discover what you can do – join us.

Main Duties And Responsibilities:

Working as a Customer Services Associate you will be responsible for providing market leading service-based solutions to NHS customers to enhance patient care. To achieve this you will work within a defined geographical territory in which you will be responsible for building and developing AstraZeneca’s relationship with GP surgeries. This will mainly focus on the surgery administration staff such as Receptionists and Practice Managers, but where applicable also with GPs and Nurses. Your role will include delivering patient-specific product information, in the form of hard copy materials and digital services. You will also be responsible for demonstrating AZ devices, delivering invitations to AZ-run Educational Meetings, and obtaining accurately completed customer feedback questionnaires

Minimum Requirements:


Full clean driving licence

Qualified to A level standard or equivalent

Customer Service Experience (e.g Retail, Banking, Travel Industry)

Customer Centric and service orientated mindset

Ability to work independently with little supervision


Degree qualification

ABPI certified

Previous experience in meeting targets/sales (non pharma)

AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.

Reference: 34292521

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