Customer Service Assistant

Posted 13 February by Publica Group Ltd

Customer Service Advisor

Up to £18,000 - £21,000 per annum, pro rata - 37 hours per week

Permanent Contract

Moreton in Marsh

About the role…

You will be based at the Moreton Area Centre to provide a one-stop shop information service including: advice and assistance to the general public on council, voluntary services; tourist information; reception and cashier duties. To be suitable for this role you should be customer focused with a desire to help people.

You will need…

  • GCSEs (5 A-Cs or equivalent, including Maths and English)
  • Proven experience of working in a fast paced and multi skilled Customer driven environment including direct daily customer contact in significant volumes
  • Experience in or understanding of, dealing with difficult and aggressive customers
  • To have a high level of computer literacy including a working knowledge of Microsoft applications and web based systems.
  • Be able to respond under pressure and to high volume workloads

For more information about this role please see the Job Description/Person Specification available on the Publica website.

Closing date for CV’s: Sunday 3rd March 2019

If you feel this is the role for you please apply with your CV and supporting statement detailing how you meet the criteria above.

All successful applicants will need to provide evidence of their eligibility to work in the UK.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies.

Required skills

  • Customer Service
  • Fast Paced Environment

Application questions

Do you have GCSEs (5 A-Cs or equivalent, including Maths and English)?
Do you have experience of working in a fast paced and multi skilled Customer driven environment?

Reference: 37278950

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