Customer Service Assistant

Selective Recruitment Solutions Ltd are currently seeking a Customer Service Assistant to join a growing customer service team within a well-established business in the Didcot area on a Permanent basis. This position is responsible for providing a consistently excellent and proactive service to business customers to manage customer expectations and ensuring all deadlines and delivery times are met. You will be dynamic, versatile and professional with a strong work ethic and will be flexible to work the hours required for the position.

Job title:Customer Services Assistant
Contract:Permanent
Annual Salary: £18,500 - £19,500
Hours:37.5 per week Monday - Friday (1 in 6 Saturdays)
Location:Didcot

Primary Duties;
*Efficiently processing customer correspondence and taking ownership of queries, concerns and complaints
*Conducting customer surveys by phone
*Processing customer orders and to provide advice on new products and services
*Processing and accurately logging claims, pricing queries and credit requests
*Effective inbox management and prioritisation of a high volume of time-sensitive emails
*Assisting in the provision of general administrative support for the department including data and filing
*Handling and processing both manual and electronic data with high level of accuracy
*Contributing to the development and implementation of continuous improvement initiatives
*Managing relationships and building rapport with named accounts and internal colleagues

Candidate Specification;
*Computer proficient with intermediately working knowledge of Microsoft Excel
*Excellent telephone manner and interpersonal skills with the ability to communicate effectively both verbally and in writing
*Ability to remain calm, maintain high standards and work effectively under pressure
*Problem solving and trouble-shooting to resolve issues in a timely fashion
*Interpretation of data/information and effective application of knowledge
*Strong organisational skills and time management techniques to balance priorities effectively whilst managing multiple work streams to tight time lines
*Ability to identify improvement opportunities and effectively utilise tools available to achieve and maintain an efficient way of working
*Uses own initiative and able to consider all options available before escalating and seeking advice
*A good team player who works proactively with others, providing help and support as required and adaptable to a range of varied tasks
*An understanding of finance processes
*Understanding the wider business and seeing the 'bigger picture', anticipating issues and taking preventative action
*Effective objection handling/conflict management skills

If you are interested in the Customer Service Assistant role and believe you have suitable skills and experience to be considered for this position, then please apply.

Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.

If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

Required skills

  • Customer Service
  • Reception
  • Graduate
  • Administration
  • Excel

Application questions

Do you have previous Customer Service experience?
Do you have Administrative experience?
Are you available immediately?
Do you live within a 10 mile radius of Didcot?
Do you have access to your own transport?

Reference: 34841157

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