Job title:Customer Services Assistant
Annual Salary: £18,500 - £19,500
Hours:37.5 per week Monday - Friday (1 in 6 Saturdays)
*Efficiently processing customer correspondence and taking ownership of queries, concerns and complaints
*Conducting customer surveys by phone
*Processing customer orders and to provide advice on new products and services
*Processing and accurately logging claims, pricing queries and credit requests
*Effective inbox management and prioritisation of a high volume of time-sensitive emails
*Assisting in the provision of general administrative support for the department including data and filing
*Handling and processing both manual and electronic data with high level of accuracy
*Contributing to the development and implementation of continuous improvement initiatives
*Managing relationships and building rapport with named accounts and internal colleagues
*Computer proficient with intermediately working knowledge of Microsoft Excel
*Excellent telephone manner and interpersonal skills with the ability to communicate effectively both verbally and in writing
*Ability to remain calm, maintain high standards and work effectively under pressure
*Problem solving and trouble-shooting to resolve issues in a timely fashion
*Interpretation of data/information and effective application of knowledge
*Strong organisational skills and time management techniques to balance priorities effectively whilst managing multiple work streams to tight time lines
*Ability to identify improvement opportunities and effectively utilise tools available to achieve and maintain an efficient way of working
*Uses own initiative and able to consider all options available before escalating and seeking advice
*A good team player who works proactively with others, providing help and support as required and adaptable to a range of varied tasks
*An understanding of finance processes
*Understanding the wider business and seeing the 'bigger picture', anticipating issues and taking preventative action
*Effective objection handling/conflict management skills
If you are interested in the Customer Service Assistant role and believe you have suitable skills and experience to be considered for this position, then please apply.
Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.
If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
- Customer Service
Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.Report this job