Customer Service Assistant

Posted 4 April by JW Associates UK

This role will form part of the Customer Services team providing exemplary service to customers.

You will need to be passionate about your customers and provide a high level of service at all times.

Duties:

  • Delivering a high quality service at all times to ensure the customers experience is positive.
  • Building a rapport with the customer including offering new and alternative products, upselling where possible.
  • Liaison with other departments including sales and the warehouse team
  • Liaison with couriers in terms of tracking delivery of items etc.
  • Ensuring that the enquiry has been satisfactorily handled and completing all of the necessary administration as required.

Person

  • Excellent communication skills both over the telephone and in writing
  • Strong IT skills
  • Experience of couriers and/or tracking parcels for delivery together with online enquiries would be beneficial in this role.

Required skills

  • Communication Skills
  • Literacy
  • Telephone Manner
  • Delivering Exceptional Customer Service
  • Online Retail

Application questions

Can you easily get to the Purley Way area of Croydon?
Do you have experience in a similar role?

Reference: 34826969

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