Customer Service Assistant

Posted 4 April by Cordant People Easy Apply

Customer Services Representative

Tewkesbury

Temporary until the end of May 2018

£9.35 per hour

Overall Objective of Job:

To assist the Customer Relationship Manager in providing "World Class" efficient, effective and exceptional service to all Customers.

Key Responsibilities:

Software Support - maintain support database renewal of software support and process customer orders and update database

Sales Order Processing

Process sales orders and send out order acknowledgements within 24 working hours

Provide Quotes and estimated delivery dates on request from Customers.

Provide shipping information to the customer once order(s) despatched.

Despatch

Repairs/Returns

Credit Notes

Statistics & Reports

Ensure customers are kept updated with relation to the progress of their orders.

Candidates should have:

Good educational standard, backed by high attainment

Good IT skills, use of spreadsheets/databases etc

May have professional qualifications that demonstrate an aptitude towards administration and other learning

Knowledge of European languages

Customer liaison attributes

Strong system processing capability and good data accuracy

Customer service background

Assertive and communicative style with team members and supportive towards other stakeholders.

Operating system knowledge

Good disposition

Calm, assured outward appearance

Ability to work under Customer pressure

Willingness to learn new subjects and expand knowledge

Good communicator at team and Customer level

Please call Cordant People on

Cordant People are an equal opportunities employer

CP3

Cordant Group is an equal opportunities employer

Required skills

  • Customer Service Assistant

Reference: 34821116

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