Customer Services Representative
Temporary until the end of May 2018
£9.35 per hour
Overall Objective of Job:
To assist the Customer Relationship Manager in providing "World Class" efficient, effective and exceptional service to all Customers.
Software Support - maintain support database renewal of software support and process customer orders and update database
Sales Order Processing
Process sales orders and send out order acknowledgements within 24 working hours
Provide Quotes and estimated delivery dates on request from Customers.
Provide shipping information to the customer once order(s) despatched.
Statistics & Reports
Ensure customers are kept updated with relation to the progress of their orders.
Candidates should have:
Good educational standard, backed by high attainment
Good IT skills, use of spreadsheets/databases etc
May have professional qualifications that demonstrate an aptitude towards administration and other learning
Knowledge of European languages
Customer liaison attributes
Strong system processing capability and good data accuracy
Customer service background
Assertive and communicative style with team members and supportive towards other stakeholders.
Operating system knowledge
Calm, assured outward appearance
Ability to work under Customer pressure
Willingness to learn new subjects and expand knowledge
Good communicator at team and Customer level
Please call Cordant People on
Cordant People are an equal opportunities employer
Cordant Group is an equal opportunities employer
- Customer Service Assistant