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Customer Service Assistant

Customer Service Assistant

Posted 12 March by PetrolScooter Ended

The package

Position: Full time

Salary: circa £17,000 - £19,000 per annum dependent upon experience

Hours of work: 9-5 weekdays with 2 Saturdays per month 10-2 (Flexible rota)

Holidays: 20 days per annum plus bank holidays

Part funded company pension

Job Type: Full-time

Online Sales & Administration Assistant

Petrolscooter is a multi-million pound online machine and parts distributor. We are looking for a Sales & Administration Assistant to assist our dynamic and innovative sales processing and administration team.

Duties will involve

The daily smooth transition of online sales orders from our sales channels including Amazon, eBay and our website to the despatch department.

Answer customer emails from our sales Channels Amazon, eBay, our website and our online chat.

Answer customer telephone calls from our sales Channels Amazon, eBay and website.

Liaise effectively with the Office Co-Ordinator, General Manager, Inventory Manager, Warehouse Manager and Director.

Qualifications

Petrolscooter are looking for candidates with the following skills and experiences in order for you to be considered.

Good GCSE grades in Maths and English and educated to A level standard or equivalent. Candidates with degrees are encouraged and would achieve a higher level within the salary band.

At least 2 years’ experience of working for an online sales operation in an administrative capacity.

Previous experience of working in a sales driven environment would be advantageous but not essential, as full training will be given.

A broad range of computer skills and a good familiarity with Gmail and Excel is required.

The successful candidate will need to demonstrate they can quickly comprehend problems and solve order related issues and ensure our customers receive a first class experience.

Candidates need to possess a desire to deliver first class customer service.

Required skills

  • Administrative
  • Customer Service
  • Orders
  • Sales
  • Amazon

Reference: 34660058

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