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Customer Service Assistant

Posted 9 March by Acorne PLC Featured Ended

Do you have great communication skills and a desire to help customers out? At Acorne Ltd/Virgin Experience Days, we are looking for a Customer Service Executive to join our fast paced Customer Service team at our office in Bourne End.

Acorne Ltd/Virgin Experience Days has been providing fun and excitement to thousands of people for over 25 years and remain a front runner in the experience days sector. With the company continuing with a steady growth, we are looking to expand our Customer Service team.

Job responsibilities

To handle incoming telephone calls from the general public and corporate account customers efficiently and effectively. Taking upto 75 calls per day
Responding to customer email enquiries as and when required.
Ensure that any un-resolvable supplier issues are escalated to a senior

Good communication skills with proven ability to communicate constructively with all customers verbally and written
Excellent attention to detail
Proven Customer Service background
Highly organised
Ability to use own initiative
Working hours

Monday to Friday 08.30 - 17.00
Extra hours may be required during our peak periods including December

Salary review yearly
Discounted private healthcare
Virgin Tribe Discount Card
Experiences purchased at cost price
Yearly bonus review
plus more.....

Required skills

  • Customer Complaints
  • Customer Service
  • Telephone Manner
  • Excitement
  • Positive Team Player

Reference: 34646779

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