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Customer Service Assistant

Customer Service Assistant

Posted 9 April by Ramsdens Financial Ended

Hours: x1 30.5 hours over 4 days per week; x1 15 hours over 2 days per week

Benefits: Bonus Scheme, 28 days Holiday including Bank Holidays increasing to 33 with service, Birthday Holiday, Childcare Vouchers and Uniform provided.

The first Ramsdens branch opened in 1987 in Stockton-on-Tees and since then we have been trusted by over 1 million people to provide a simple solution to meet their needs.

Now we need you, yes you! Ramsdens are currently on the lookout for a customer focused Branch Assistant who works hard to deliver all of our company services and procedures. Get rewarded and we will help take your career forward.

Essential attributes of the Branch Assistant:

  • Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
  • Have previous experience of working in a small team. Show willingness to help and support team goals
  • Be able to demonstrate how you manage your day to day priorities either at work or home
  • Able to work to targets and follow agreed negotiation techniques
  • Show an understanding of the practical meaning of 'the customer always comes first’
  • Can take instruction and communicate confidently with colleagues and customers
  • Have basic knowledge of both the operation of a PC and keyboard skills
  • Be fully prepared to work additional hours at short notice in other branches
  • Keep up to date with Branch emails during shift
  • Presentable
  • Actively promote the brand inside and outside of work
  • Understand the product and be willing to learn

Desirable attributes of the Branch Assistant:

  • Be able to demonstrate how you have made a contribution to a successful team
  • Be able to demonstrate how you have managed your own priorities in a work situation
  • Previous experience of selling within a retail or FS environment
  • Have previous face-to- face customer experience. Can clearly articulate your opinion of excellent customer service
  • Have good listening skills. Be able to solve basic customer and colleague communication issues
  • Have knowledge of menu driven computer systems.

How we will use this information about you:

To check your eligibility to work in the UK, assess and confirm your suitability for employment and manage the recruitment process.

This information may be shared with members of our recruitment team and will not be shared for marketing purposes. For further information on our privacy notice please follow visit our website, view our careers page and select 'Applicant Privacy Notice'.

Want to Apply?

Think you have what it takes to be a Branch Assistant? Please click the 'apply now’ button below and send us your CV, complete with cover letter...

Required skills

  • Communication Skills
  • Computer Literate
  • Customer Service
  • Retail
  • Teamwork

Reference: 34595083

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