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Customer Service Assistant

Posted 5 January by The Range Ended

As a result of our expansion plans and our continued ongoing success we are looking to appoint a full time Customer Services Assistant to work 5 days from 7 (including 1 weekend day) at our new store in Bury St Edmunds.

As a Customer Service Assistant you will often be the first point of contact a customer has with our Store, so it is essential that you are able to create a good first impressions. You will need to be polite and approachable, confident and have the ability to remain patient and calm in difficult situations.

Problem-solving skills and having the ability to think quickly, follow instructions, work as a team and work on initiative are also desirable skills for the role.

The role of a Customer Service Assistant will include a combination of the following tasks:

  • Answering customer enquiries.
  • Giving information and helping to solve customer problems.
  • Being the first point of contact for dealing with returned goods.
  • Processing till transactions
  • Making sure that the customer's experience is a positive one.

Required skills

  • Customer Service
  • Patient
  • Retail
  • Retail Sales
  • First Impressions

Reference: 34147727

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