Customer Service Assistant

Posted 9 November by Ramsdens Financial

Established in 1987, Ramsdens are an ever-expanding successful business who pride themselves on still having the caring/family feel approach. We have a fantastic opportunity for; Customer Service Assistant / Sales Assistant / Retails Assistant

Job Title: Retail Branch Assistant - City centre location!

Hours: 38.75 hours over 5 days per week

Salary: £7.50ph (irrespective of age) rising to £7.80ph following successful probationary period

Benefits: Fantastic Bonus Scheme, 28 days Holiday including Bank Holidays increasing to 33 with service, Birthday Holiday, Childcare Vouchers and Uniform provided.

Our York branch is extremely fast paced where no two days are ever the same! One day you could be selling foreign currency and jewellery, the next authenticating jewellery, cashing cheques or agreeing pawnbroking loans. Based in the heart of York, the branch has connections to all public transport links and not forgetting the best shopping places too!

Key Duties and Tasks:

  • Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
  • Relationship building with customer and colleagues alike
  • Processing customer transactions such as foreign currency, pawnbroking loans and gold/silver buying with minimal error
  • Testing and establishing the authenticity of jewellery, foreign currency and electronic devices
  • Selling, cross-selling and upselling various items to customers
  • Completing all administrative tasks as required
  • Understanding and working within the legal requirements of various legislation

Essential attributes:

  • The ability to sell to customers
  • Be able to demonstrate how you manage your day to day priorities either at work or home
  • Able to work to targets and follow agreed negotiation techniques
  • Can take instruction and communicate confidently with colleagues and customers
  • Have basic knowledge of both the operation of a PC and keyboard skills
  • Be fully prepared to work additional hours at short notice in other branches
  • Face to face customer experience
  • Retail experience
  • Basic maths skills

Person Specification:

  • Presentable
  • Reliable and trustworthy
  • Team Player
  • Positive attitude
  • Excellent communicator and listener
  • Friendly and approachable
  • Hard working

The successful applicant must work hard to deliver all of our company services and procedures and take pride in giving their customers the best experience when visiting our stores, don't worry, we'll give you the training and development you need and not forgetting the opportunity to progress your career with us!

Required skills

  • Assistants
  • Customer Service
  • Retail
  • Sales
  • Active Team Player

Reference: 33764742

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