Customer Service Assistant - Premium Student Accommodation

Multiplepositions available, full time & part time rotas, across our South, West & North London locations.

As the face of Chapter yours is an important role! We put the customer at the heart of everything we do. We are looking for bubbly, talented individuals with an understanding of student life and a passion for providing great customer service, to join our team.

Our teams work on a rota basis covering evening and weekend shifts, and combined, we speak over 21 languages. In addition to competitive incentive and benefits schemes as a growing business we are committed to our goals of career development and internal promotion to enable you to reach your potential

Providing top quality front of house service to our community of student residents, you’ll be the go-to person for all enquiries whether in person at reception, on the telephone or over emails. You’ll aim to anticipate and exceed their expectations through your exceptional service and will promote a positive and memorable stay.

You’ll work as part of a small friendly team to achieve occupancy targets; including determining the most appropriate Chapter property for each student that enquires, arranging and managing open days, conducting viewings and closing enquiries. You’ll also support the team with administration tasks, fun marketing activities, logging maintenance requests and taking payments.

As our ideal team member, you’ll be able to demonstrate previous experience in similar role where you’ve supported and recognised the needs of international customers. No two days are ever the same so you’ll also need to be an organised multitasker with exceptional communication and interpersonal skills. Additional language skills are desirable.

Salary Full time: £22,000 or Part time: £11,000 per annum plus bonus and company benefits.

APPLY TODAY with both your CV and cover letter by clicking the apply button below to be directed to our company website. Our process requires that you also complete an online situational judgement questionnaire (SJQ) which should take approximately 10 - 12 minutes.

N.B. All offers of employment are subject to satisfactory pre-employment screening, which will include verification of your employment history and right to work in the UK, as well as checks against the US Treasury’s Office of Foreign Asset Control (OFAC) and PEP (Politically Exposed Person) databases and a Disclosure and Barring Service check.Chapter Kings Cross is a contemporary, connected and lively community of almost 1000 students in London’s zone 1. In the cultural heart of Kings Cross, this modern building has far reaching views across London and some of the world’s most famous business neighbours.

Required skills

  • Front House
  • Organisational Skills
  • Premium Sales
  • Delivering Exceptional Customer Service
  • Luxury Goods

Application question

Do you have the right to work in the UK?

Reference: 34065940

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