Customer Service Assistant - North Hertfordshire

Customer Service Assistant - North Hertfordshire

£11.07 to £12.58ph

Full Time / Hybrid

Duties/Responsibilities:

• To operate professionally as an individual and team member for the benefit of the customer at all times, regularly contributing ideas, suggestions and feedback to Team Leaders thus providing a valuable contribution to the effectiveness and continued success of the CSC.
• To keep up to date with developments, services and information relating to the CSC and the rest of the Council to ensure appropriate and timely information is given to customers.
• To competently operate a number of computer systems including Microsoft Excel, Word and Outlook programmes, the Council’s CRM system, telephony systems (including switchboard and call distribution), websites/intranet
• To take a flexible approach to the changing patterns of work within the CSC and undertake other duties consistent with the job purpose and grade of post.

To find out more information please contact Lucie at 

Recruitment is done in line with safe recruitment practices. We are an equal opportunity.