Customer Service Assistant, for global packing & design business

We're recruiting for a process driven and outgoing Customer Service Assistant, a part of a global packaging and design business, based near Daventry.

The Role

The purpose of the Customer Service Assistant will be to provide day-to-day support to the customer relations team, also working closely with the sales team and communicating with customers

Who are they looking for?

The Customer Service Assistant will be a confident communicator, able to work well under pressure and approach tasks methodically and logically

Key Roles & Responsibilities

• Raising new and repeat orders
• Updating customers on order progress and any changes made
• Customer reports
• Obtaining / organising samples and send to customers
• Entering information onto company system
• Contribute to team meetings

Skills & Experience

• Highly methodical
• Great customer service and people skills
• Notably meticulous attention to detail
• Self-motivated
• Proficient IT user
• Can-so attitude
• Deadline driven
• Adaptable
• Able to prioritise heavy workload

If you do not receive an initial reply within three working days, you can unfortunately, consider your application unsuccessful

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