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Customer Service Assistant / Customer Service Executive

Posted 23 January by Bluetownonline Ltd Ended

Job Title: Customer Service Assistant

Location: Luton, Bedfordshire

Salary: Competitive

Position: Part time, Permanent - Monday to Friday and the work-shift will be 5 hours over 5 days.

Job Role:

The Company is a SME business and is looking for a part-time Customer Service Assistant to support their Customer Service Department during our busy periods.

As a Customer Service Assistant, your most important role is to assist the department in providing the best Customer Service possible.

You'll also be expected to know your Company's Products and Policies inside out and be able to communicate it to Customers who contact the business.

Key Responsibilities:

  • Maintains Customer satisfaction by providing problem-solving resources.
  • Day to Day answering of external calls to the business ensuring all communication is recorded and any requests are actioned within a timely manner.
  • Liaise closely with the Transport Department and the Sales Department to ensure all Customers expectations are met.
  • To liaise with other branches to ensure Customers Collections and deliveries are met.
  • Responsible for all data entry, council data and collection of reports for customers and internal staff on a daily basis.
  • To manage all customers complaints, invoices and self-bill queries and to respond back to the Customer within an agreed time.
  • Help to build good customer Relations
  • Handling complaints and queries.

Required Skills:

  • Good communication skills
  • Self-motivating skills
  • Enjoy working with people
  • Polite and tactful personality
  • Numerical skills
  • Ability to plan.
  • Patient
  • Able to work calmly under pressure
  • IT Skills

Preferred Additional Skills:

  • Computer literate
  • Able to use both Word and Excel
  • Experience dealing with operational Staff.
  • Operational experience within a Processing/Recycling or Waste Facility.

If you have your own transport this would be beneficial because Public Transport is not reliable.

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Part-Time Customer Service Assistant, Customer Services Executive, Customer Service Representative, Appointment Booker, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, Administrator, Admin, Customer Service Assistant will also be considered for this role

Required skills

  • Customer Services
  • Customer Support
  • Client Service
  • Customer Service Representative
  • Customer Assistant
  • Customer Service Executive
  • Customer Services Executive
  • Appointment Booker
  • Customer Aid
  • ; Part-Time Customer Service Assistant

Reference: 34300691

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