Customer Service Apprenticeship - English Ford

Posted 13 April by Skillnet Ltd
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Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department. An Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations. The apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • look to promote continuous improvement in customer service

Working Week - Monday-Friday, 9am - 5pm (40 Hours)

Future Prospects - A full time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless. By having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in.

Occupation Type (Sector) - Automotive Industry

Apprenticeship or Advanced Apprenticeship - Apprenticeship leading onto an Advanced Apprenticeship.

Training to be Provided - Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course. An Apprentice’s training includes:

Industry recognised standarqualification.

Functional Skills (ICT, English and Maths)

VRQ Level 2

Vocational related qualification (technical certificate)

Ford Masters Level 1 module (excludes Service Champions)

Expected Apprenticeship Duration - 2 Years

Skills Required - Full training will be provided, no skills required

Personal Qualities - A keen interest in the car industry with good communication skills both verbal and written. The employer is looking for an enthusiastic learner that must be hard working and motivated to learn new skills.

Qualifications Required - Minimum of 3 GCSE’s or equivalent (A-C in English and Maths required).

Reference: 41764257

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