Customer Service Apprenticeship - Coventry

Posted 7 May by E.ON Featured

Responsibilities

Do you have a passion for Customer Service?

Why not join our Apprentice Scheme that offers great opportunities if you want to embark on an interesting career with a company that has our customers at the heart of everything we do.

We are recruiting for a Customer Service Advisor to join our New Connections Team which are based at our Coventry office on Westwood Business Park.

What you will learn on the scheme?

  • How to provide a first class customer experience to our customers
  • Dealing with complex queries
  • Ability to adapt and change to working priorities
  • Dealing with email and written correspondence

Not only will you be gaining valuable experience with a leading energy company, you could gain additional qualifications, equivalent to an NVQ Level 2. This in turn could lead to a full time, permanent role within E.ON for the right candidates.

What does the Apprenticeship involve?

The Apprenticeship itself will earn £12,500 a year starting salary with good progression and on the programme based performance and behaviours: with you will have a opportunity to progress to £14,500

It will last a minimum of 13 months and will see you based in our Coventry Office.

Once you're there you'll develop the skills you need for the job as well as gaining a thorough understanding of our wider Customer Operations business. You will be working with some of the best people in the business, so you’ll be very well placed to progress with us once the apprenticeship comes to an end.

For those who complete the Apprenticeship there will be an opportunity to take up a permanent, full time role within E.ON, with the additional opportunity to carry on studying for more qualifications whilst earning a very competitive salary.

Qualifications

What do we need from you?

  • You’ll need to be 16+ due to the financial nature of the role.
  • Good communication skills – with the ability to demonstrate empathy and support to customer – both written and verbal.
  • A passion for customer service with the ability to identify customer needs and help provide solutions.
  • Positive attitude - you'll be enthusiastic and eager to learn.
  • Reliability - you'll need to have good attendance and excellent timekeeping skills
  • Ability to operate at GCSE level or equivalent in English and Maths at C grade or above.

The application process

Upon completion of the online application form we will contact you by telephone to discuss your application (and also assess your communication skills); then we will be inviting applicants to attend an Experience Day in the Coventry area.

This will be a fairly informal session lasting approximately 3-4 hours where we can learn more about you, your skills and abilities, and your suitability for the role. It will also give us an opportunity to answer any questions you may have regarding the scheme.

From the Assessment Centres, all applicants will be contacted and given feedback, and successful applicants will be offered a provisional offer of employment, based on successful completion of E.ON’s Onboarding procedures.

Additional Information

We reserve the right to close the vacancy once a sufficient number of applications have been received.

This role will be based at Westwood Business Park, Coventry, CV4 8LG

We will be holding the assessment days on the week commencing 21 May 2018 at our Coventry office.

The start date for successful candidates will be 5 July 2018

For more information on reasonable adjustments pleaseclick here.

What we offer

E.ON is committed to equal opportunities and actively promotes diversity, equality and flexibility.

About us

E.ON
E.ON is a privately-owned international energy company. Our 40,000 colleagues in 13 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.

E.ON UK
E.ON Power Plants Belgium bvba, a subsidiary of E.ON Energy Projects GmbH, is responsible for the sector industrial co-generation for industrial clients in Belgium. The core business encompasses the development, realization and operation of cogeneration plants.

Department

Reference: 34864176

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