Customer Service Apprentice

Posted 25 March by WhiteHat Group

- Located near Canary Wharf Tube Station/Zone 1

About Rational FX:
RationalFX is one of the fastest growing, independent foreign exchange and money transfer companies in the UK. RationalFX (, is FCA authorised and has handled over $10Billion in transactions. The company employs approximately 80 people and has strong growth plans for the future.

Roles and responsibilities:
• Providing 1st line customer support;
• Responding to RationalFX and Xendpay Customer Service queries;
• Answering incoming Customer Service calls and Contact us queries;
• Being the Initial point of contact for complaints and complaints handling;
• Working cooperatively with peers and other departments, keeping appropriate individuals informed to assure that positive customer relations are maintained;
• Supporting and assisting with Middle Office requests, such as:
• Investigating incorrect beneficiary details
• Investigating Return of Funds notices
• Starting and managing payment traces - liaising with both banks and clients
• Liaising with banks to resolve any queries and further information requests
• Undertaking any additional duties and responsibilities as required in line with this role.

Skills required:
• Excellent organisational and administrative skills with the ability to prioritise a busy work schedule to meet competing or demanding deadlines
• Ability to work independently as well as part of a team
• Ability to be proactive and take initiative to solve problems

Personal qualities:
• Ability to work unsupervised with a high level of self-motivation
• Strong verbal and written communication skills with the ability to confidently and sensitively communicate information to customers
• Desire/ability to work successfully in a small company environment
• Diplomatic

Entry requirements:

• Five GCSE grades C - A* (or 4-9), including Maths and English

Included in qualification:

  1. Training on the 12 month Standard Level 2 Customer Service Practitioner (BF2) apprenticeship.
  2. Being a WhiteHat apprentice means access to awesome social events, sports teams, insight/career days with other apprentices to grow your network, as well as your own personal Coach who will guide you through the qualification to help you achieve your full potential.
  3. As part of your WhiteHat Apprenticeship, you will have access to our Future Leaders Foundation modules to develop 6 key competencies, underpinned by well-being, self-awareness, motivation, conscientiousness, effectiveness and grit.

What's next:

After your Business Administration apprenticeship progress into HR, Recruitment, Sales, Marketing & PR, Real Estate, Personal Assistant, Office Management, Business Management. Most of the above can be completed in a higher-level qualification.

Required skills

  • Apprentice
  • Communication Skills
  • Team Leader
  • Self Management
  • Diplomacy

Reference: 37595792

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