Customer Service Apprentice

Posted 31 July by The AA Featured

Role: Call Centre Customer Service Apprentice

Location: Oldbury

Salary: £9,000

Shifts: Between 08:00 and 20:15 Monday - Friday

Contract: Full Time, 12 - 15 month apprenticeship

This is the job

Would you like an opportunity to work for a well-respected company and become part of a reliable, driven and innovative business?

Do you strive to learn new skills and enjoy all opportunities that come your way? Are you a determined individual who enjoys working towards goals? And do you find it easy to engage with other people?

This could be your chance to build an exciting career with one of the most respected and established companies in the country. You will be working within a dynamic team environment, where you will be given full training and the chance to progress your career. The successful candidate will require good communication skills and have the ability to work as part of a team while building strong working relationships with colleagues and managers.

Training to be provided:

Customer Service Practitioner Apprentice Level 2 - completed in 12-15 Months

Level 1 Functional Skills in Mathematics and English

What will I be doing?

As a Customer Service Apprentice within our Emergency Breakdown team, you’ll be at the front line of our business speaking with new and existing AA customers and delivering your expertise and knowledge to continue providing world class service. You will be working in a contact centre environment dealing with AA member breakdowns and queries, interacting with different departments and often speaking with external business partners.

Generally, the workloads are quite high with daily, weekly and seasonal fluctuations. You’ll do your best to meet the customer’s needs and will have the authority, training, skills and experience to deal effectively with the majority of things.

You don’t need any experience of our products as you’ll be given excellent front line training right from the word go. You’ll soon become an expert!

What do I need?

To be a success, you’ll need to be enthusiastic, self-motivated, willing to work on a shift roster, above all, you’ll be happy to pitch in and help others.

As a minimum requirement you’ll need:

  • Excellent communication skills
  • The ability to work as part of a team

Additional Information

  • Free parking
  • 23 days holiday + 8 bank holidays added to your leave entitlement
  • Through our lifestyle scheme you’ll have access to discounted shopping vouchers, days out, holidays etc…
  • Emerging Talent development programme
  • Free AA membership after 12 months
  • Discounted AA products and services

Reference: 35759593

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