Accidental Damage Claims Handler - Trainee or Experienced Salary: £16,500 to £19,000 dependant on experience Hours: Monday to Friday, 9 to 5
Central Haywards Heath
My client is a leading and expanding motor insurance group who are renowned for their staff reward and recognition, and are in The Times Top 100 Companies to work for. They are now looking to recruit a Trainee Specialist Accidental Damage Claims Handler to join their dynamic and forward thinking team.
Your role as Claims Handler will be to look after your customer. They may have had an accident by the side of the road and it will be your job to arrange a hire car and get the car into the garage for repairs. You will be there to update and look after each customer and see them through the whole process with an empathetic ear and friendly manner.
- Process New Repair & Total Loss Claims in accordance with claims philosophy
- Dealing with a high volume of incoming calls from customers
- Additional administration duties as required
- Provide support to the Team Leader by ensuring delivery of own performance against agreed objectives, KPI's and SLA's
- Liaise with suppliers to ensure delivery of customer service
- To match unreferenced post to relevant claims
Key Skills Trainee's:
Excellent customer service and communications skills Strong literacy and numeracy skills Demonstrate a calm and professional attitude at all times Ability to listen, identify and resolve customer issues Willingness to develop self and new skills
Desirable Skills - Experienced Candidates:
6-12 months experience working as a Motor Claims Handler
Willingness to develop self and new skills
What's on Offer?
A starting salary of £16,500 rising to £17,500 after passing training for trainee's and up to £19,000 as starting salary for experienced candidates plus an excellent benefits package.
This is a fantastic role based in an award winning company so if you feel you have the right skills, drive and enthusiasm, please apply today or callfor more information.
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