Customer Service Agent

Posted 19 September by APCOA Parking UK Ltd
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Customer Service Agent APCOA Parking

Location

Maidstone and Tunbridge Wells Hospital

About Us

APCOA Parking UK is now the UK’s leading provider of tailored parking solutions with an established presence in Europe, managing 1.3 million parking spaces, across 12 countries and approximately 4,300 employees.

The focus of the Role

As a Customer Service Agent you will provide a professional and courteous service to customers, the client and other users of the car park. You will be expected to maintain the car park & equipment to the required standards, safety & security.

What you'll do

Carry out relevant basic maintenance of payment machines, entry and exit barriers and other company equipment

Effectively deal with client and customer enquiries on site where possible or refer clients to the appropriate level of management within APCOA

Ensure patrols are carried out in accordance with sites KPI’s & recorded

Assist with the collecting, counting and banking of all revenues from the site

Ensure site is kept clean, tidy and hazard free at all times carrying out routine litter patrols

Report any element of car park service that might compromise our level of service

Ensure a consistently high level of customer care and early response to the help points

Assist with tasks within the car park as requested and support other members of the team

What you'll bring

Excellent customer service skills

Experience of working within a customer service environment

A reliable and responsible attitude to work and proactive nature

What we’ll offer you

£7.83 per hour

40 hours per week, 5 days Monday to Friday

Training and Development

Pension

Employee Discount Scheme

Reference: 36147070

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