Customer Service Agent

Posted 30 July by Yolk Recruitment Ltd Easy Apply

The Opportunity

An exciting opportunity in Cardiff has arisen. Joining an insurance company within a fast and growing team. Are you an enthusiastic and self-motivated individual? If you have good experience within customer services and administration with drive and enjoy working as part of a team then this could be an ideal job opportunity for you. This is a full time permanent position with a starting salary of £16,000 plus a profit share scheme which was worth an additional £2,000 per head.

The Role

  • Dealing with customer enquiries relating Insurance, CoverBuilder and Finance
  • Respond to large volumes of customer contact by telephone, in writing and through our online chat facility, ensuring required service levels are met
  • Deliver exceptional customer service through all types of customer contact
  • Demonstrate good attention to detail by processing requests accurately and within agreed timescales
  • Adhere to regulatory requirements of the FCA and other governing bodies
  • Create a positive customer experience
  • Research required information using available resources
  • Educate customers on our products/available services
  • Identify customer needs and clarify information to effectively resolve each query
  • Meet personal qualitative targets
  • Update customers’ records on our in-house databases

Skills / Experience

  • Passionate and motivated to deliver exceptional customer service
  • Ability to work well as part of a team
  • Strong verbal and written communication skills
  • Problem analysis and problem solving skills
  • Excellent organisation and prioritisation abilities
  • Computer literate
  • Strong customer focus coupled with a 'can do’ work ethic
  • Flexibility to meet business requirements
  • Ability to multi-task, set priorities and manage time effectively
  • Adaptability

How to Apply

If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Lucy Gilmore at Yolk Recruitment.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then, unfortunately, you have been unsuccessful. Please keep an eye on our website for more opportunities.*

Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com


Required skills

  • Customer Service
  • Enquiries
  • Insurance
  • Writing
  • Written Communication

Reference: 35751769

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