Customer Service Agent

Posted Yesterday by REED
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Reading Business Support are currently working with a fantastic client near town centre. They are looking for a candidate to come and join the friendly team on a permanent basis as a Customer Service Agent. 

For this role you will completing duties such as;
• Develop a thorough understanding of the payments industry and the market sector 
• Quickly progress knowledge of our core products;
• Remotely diagnosing terminal faults;
• Identifying processing and funding issues;
• Effectively handling complaints ensuring swift turnaround;
• Negotiating terms with customers;
• Dealing with queries about payments and settlements;
• Appropriately communicate with customers from a range of trade classes;
• Other ad hoc duties as required 

For this role you will need to have a proven track record of providing great customer service over the phone, have excellent communication skills and a resilient nature.

This role will require you to have either an interest in IT/Technology or some working experience withing a similar role.

Does this sound like the role for you?

Apply online today or give me a call on 0118 957 3464

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 35431129

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