Customer Service via Telephone and Social Media, £18,000 per annum with development to £20k, Leeds.
Your new company
Working for Britain's largest travel operator, you will be working within a new environment, which is growing and expanding as taking the head count to close to 150 (possibly more) It is a performance driven culture, with focus on KPIs and quality of service. Really strong team ethos.
Your new role
You will handle the end to end of complaints / queries across a number of different channels including, but not limited to, telephone, cases and social media for travel across the UK.
It's all about first time resolution, taking ownership of that customer, and seeing the query to the end, as you effectively handle the customer relationship.
What you'll need to succeed
Individuals must have excellent communication skills, written skills and case management skills. You must be willing to work in a high volume environment which is performance driven with KPIs in production and quality. You must be pragmatic in your approach, taking ownership of the case/call and aiming to resolve at first point of contact.
What you'll get in return
£18,000 per annum with the development provided to increase to £20k, 3 month probationary period assessing behaviour, performance and attendance. Free Bus pass When working a weekend rota shift pattern, there is some flexibility on the hours across Monday - Wednesday. Localised incentives Dress code is causal to smart - no trainer, ripped jeans, or hoodies/slogan tops.
Unlike many contact centres, this training package is different. The delivery is using a combination of digital channels including webinar, face to face and on the job training. Therefore, you's must be IT literate (intermediate to advance level) and can learn different systems quickly and efficiently.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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