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Customer Service Agent

Posted 8 March by JLD Recruitment Ltd Ended

Department: Collections

Location: Basildon, Essex

Salary: £7.70 per hour

Start Date: Monday 19th January 2018

Hours: Various - Full Time and Part Time

Type: Ongoing temporary with the view to go permanent after 12 weeks

Training: 4 weeks from 19th January 2018, Monday to Friday 9am - 5pm or Monday to Friday 5pm - 9pm (you cannot have holiday within this period)

Job Requirements:

  • Our client is currently looking to recruit a Collections Agent to become part of their success story.
  • This area of our business provides a Collections service to credit card providers by managing overdue customer accounts.
  • This is achieved by proactively contacting cardholders via a telephone dialler and requesting immediate payments by debit/credit card.
  • We aim to meet client needs by speaking to the customers in a professional manner while maximising the funds collected.

Candidate Requirements:

The ideal candidate will:

  • Be educated to GCSE level (including English and Math)
  • Be PC literate
  • Have excellent communication skills
  • Have good analytical decision making skills
  • Have a confident telephone manner
  • Be flexible, highly motivated and enthusiastic

Reference: 34636040

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