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Customer Service Agent

Posted 8 March by Red Recruitment Easy Apply Featured Ended

Do you have experience as a customer service agent in a retail, hospitality or contact centre role? Do you want to gain experience as a Customer Service Agent? Do you want to work on behalf of some of the UKs leading fashion brands? If yes, we want to hear from you!

Our client, based just on the outskirts of Cardiff City Centre are seeking a temporary to permanent Customer Service Agent to join their small, friendly team, in the head office of one of the UK's most well know high street fashion brands. Duties will include taking incoming calls from customers, responding to emails and general administrative duties to ensure the customer receives an excellent level of service.

Job title: Customer Service Agent

Contract: Temporary to permanent

Location: Cardiff city centre (free on-site parking on a first come, first served basis)

Pay rate: National Minimum / Living Wage

Hours: 39 hours per week, Monday to Friday between 8.30am and 5pm


As a Customer Service Agent you will also be eligible for the following great benefits package:

  • Early finish on a Friday - 4pm
  • Casual dress environment
  • Discounts on leading high street fashion
  • Flash sales where clothing items are sold at seriously discounted prices
  • On-site canteen serving hot meals
  • Free tea and coffee
  • Free onsite parking on a first come, first served basis.
  • Modern, air conditioned offices
  • Friendly and supportive team environment (not a typical contact centre)
  • Regular team socials


To be successful in gaining an interview for this Customer Service Agent role, your CV must demonstrate some experience or knowledge of delivering excellent customer service, excellent spelling and grammar and excellent PC / Word Processing skills.

Required skills

  • retail
  • inbound
  • call centre
  • customer service
  • financial services
  • contact centre
  • customer advisor

Reference: 34635656

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